SHIVOX offers a 3-day exchange policy only.

Exchange Accepted - Conditions Apply: Unboxing Video is a must to avail exchange.

No cash refunds or payment refunds are provided.

Approved returns can be exchanged for another eligible product, subject to availability.

Exchange requests after 3 days will not be accepted.

Products that are used, washed, damaged or altered by the customer are not eligible for exchange.